The University of Greater Manchester is seeking a motivated and student-focused individual to join the Directorate of Student Services & Experience as a Student Advisor.

This is a key front-facing role providing high-quality information, advice and guidance to prospective and current students. You will play an important part in ensuring students are supported to navigate their university experience, access services, and overcome any barriers to success.

The Role

Reporting to the Team Leader: Student Support, Advice and Funding, you will act as a first point of contact for a wide range of student enquiries.

Working within a fast-paced and dynamic environment, you will deliver responsive, accurate, and professional advice across a broad range of areas including student funding, financial support, disability & Inclusion and wellbeing services, and general student support.

You will utilise a range of delivery methods, including face-to-face, digital platforms, and drop-in sessions, ensuring students can access support in ways that meet their needs.

Key Responsibilities

• Provide high-quality information, advice and guidance to students on a range of topics including funding, financial support, disability support
• Act as a triage point, identifying student needs and referring complex enquiries to specialist support teams
• Administer student funding processes, including supporting Student Support Fund (SSF) applications, Emergency loans and bursaries
• Maintain accurate records of all interactions using university systems and contribute to data reporting and service improvement
• Support the delivery of student-focused activities such as inductions, workshops, and events

About You

You will be a confident and approachable professional with a strong commitment to delivering excellent customer service in a student-centred environment.

You will demonstrate:

• Experience working in a busy, customer-facing environment, ideally within Higher Education or a similar setting
• Strong communication skills, with the ability to explain information clearly and sensitively to a diverse student population
• The ability to manage competing priorities and work effectively under pressure
• Good administrative and organisational skills, with attention to detail and accuracy
• A proactive and flexible approach, with the ability to work independently and as part of a team

A relevant qualification in customer service, advice and guidance, or equivalent experience is desirable.

Why Join Us?

At the University of Greater Manchester, we are committed to creating an inclusive environment where all students can thrive.

We offer:

• The opportunity to make a real impact on the student experience
• A supportive and collaborative working environment
• Opportunities for professional development
• A competitive benefits package, including generous annual leave and pension scheme

Please note this role may be subject to a DBS check.

The University of Greater Manchester is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Successful applicants will be required to prove their right to work in the UK prior to the commencement of their employment.  

Whilst the University of Greater Manchester is a licensed sponsor, under UK Visas and Immigration (UKVI) not all roles are eligible for visa sponsorship. 

This position may not meet the criteria for a Certificate of Sponsorship (CoS). 

Eligibility will be assessed in line with the Home Office requirements at the time of making the offer.  

For further information, please visit:  https://www.gov.uk/skilled-worker-visa/your-job

Closing Date: 17 Jun 2026

Section: Professional Support

Salary: £26,093 to £28,778 per annum pro rata

The University of Greater Manchester is seeking a committed and experienced professional to join our Student Services & Experience team as a Senior Disability and Inclusion Coordinator. This is a pivotal role leading the delivery of high-quality disability support and driving forward inclusive practice across the University. You will play a key role in ensuring students with disabilities and additional needs are fully supported to succeed throughout their academic journey.

The Role

Reporting to the Student Mental Health and Wellbeing Manager, you will oversee the Disability & Inclusion Service, manage a team of Disability & Inclusion Advisors and maintain a complex and varied caseload. You will ensure the effective delivery of reasonable adjustments, inclusive support, and specialist guidance to students and colleagues, while contributing to the development of a university-wide inclusion strategy. 

You will also work collaboratively across the Student Services & Experience directorate and the wider University to promote inclusive learning environments and equitable student outcomes.

Key Responsibilities

• Lead the Disability & Inclusion Team, overseeing service delivery, performance, and day-to-day operations 
• Manage a caseload of students with complex needs, ensuring appropriate support and reasonable adjustments are in place 
• Provide specialist advice and guidance to staff on supporting disabled students and inclusive practice 
• Contribute to the development and implementation of the University’s Student Inclusion Strategy 
• Deliver training on disability awareness and relevant legislation, including the Equality Act 
• Work collaboratively with internal teams and external partners to coordinate effective student support 
• Monitor service performance, maintain accurate records, and ensure compliance with regulatory and safeguarding requirements

 About You

You will be an experienced professional with a strong understanding of disability support in Higher Education or a similar setting.

You will demonstrate:

• Experience of leading or supervising staff and delivering services
• Strong knowledge of disability legislation (including the Equality Act 2010) and inclusive practice
• Experience supporting individuals with complex needs in a high-demand environment
• Knowledge of assistive technologies, Non-Medical Help (NMH) provision and Disabled Students’ Allowance (DSA)
• Excellent communication and organisational skills, with the ability to manage competing priorities and influence stakeholders
• A clear commitment to equality, diversity, and inclusion

A degree (or equivalent experience) is essential. A relevant professional qualification or experience in disability and inclusion is desirable.

Why Join Us?

At the University of Greater Manchester, we are committed to creating an inclusive and supportive environment where all students can thrive.

We offer:

• The opportunity to shape and develop inclusive practices across the University
• A collaborative and supportive working environment
• Opportunities for professional development and progression
• A competitive benefits package including generous annual leave and pension scheme

Please note this role is subject to an enhanced DBS check.

The University of Greater Manchester is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Successful applicants will be required to prove their right to work in the UK prior to the commencement of their employment.  

Whilst the University of Greater Manchester is a licensed sponsor, under UK Visas and Immigration (UKVI) not all roles are eligible for visa sponsorship. 

This position may not meet the criteria for a Certificate of Sponsorship (CoS). 

Eligibility will be assessed in line with the Home Office requirements at the time of making the offer.  

For further information, please visit:  https://www.gov.uk/skilled-worker-visa/your-job

Closing Date: 21 Jun 2026

Section: Professional Support

Salary: £35,608 to £41,064 per annum

The University of Greater Manchester is seeking an experienced and motivated professional to join our Student Services & Experience team as Student Mental Health & Wellbeing Manager.

This is a key role responsible for leading and developing high-quality, responsive mental health, wellbeing, and disability & Inclusion services that enable students to thrive academically and personally. You will play a central role in shaping inclusive, evidence-informed provision that meets the needs of an increasingly diverse student population.

The Role

Reporting to the Head of Student Support and Wellbeing, you will provide both managerial and operational leadership for a fast-paced, multidisciplinary service, overseeing the Student Mental Health & Wellbeing Service and Disability & Inclusion Service.

You will lead a team delivering a range of interventions, ensuring students receive timely, appropriate, and high-quality support, while maintaining strong governance, safeguarding, and compliance standards.

This role requires the ability to balance service demand, waiting times, and risk, while driving continuous improvement and innovation in delivery.

Key Responsibilities

• Lead and manage the Student Mental Health & Wellbeing and Disability & Inclusion Services, ensuring accessible, responsive, and high-quality provision
• Provide direction and operational oversight of mental health, wellbeing, and disability support services
• Ensure services are aligned with the University’s Student Mental Health & Wellbeing Strategy and Access and Participation Plan
• Manage service demand and student throughput, including waiting lists, triage, and onward referrals to appropriate services
• Act as Deputy Safeguarding Officer, supporting safeguarding referrals, risk management, and Prevent responsibilities
• Lead on crisis response, including students at risk, mental health emergencies, and post-incident support
• Use data and insight to monitor performance, evaluate impact, and inform service development and continuous improvement
• Maintain professional standards and governance, ensuring staff work within recognised clinical and ethical frameworks
• Build strong relationships across the University and externally, contributing to multi-agency and sector partnerships
• Lead on innovation in service delivery, including digital tools, systems, and new models of support

About You

You will be a skilled and compassionate leader with experience of managing mental health, wellbeing, and disability & inclusion services in Higher Education or a related educational setting.

You will demonstrate:

• Significant experience of managing student-facing or comparable services, including multidisciplinary teams
• Strong knowledge of mental health, safeguarding, disability & Inclusion, and relevant legislation
• Experience of managing clinical risk, complex cases, and service demand in a high-pressure environment
• Ability to lead service development and drive continuous improvement, using data and insight to inform decision-making
• Excellent interpersonal and influencing skills, with the ability to work collaboratively across professional and academic services
• A strong commitment to inclusion, equality, and culturally responsive practice

A relevant degree is essential, alongside a professional qualification in counselling, mental health, or equivalent experience (postgraduate qualification or accreditation desirable).

Why Join Us?

At the University of Greater Manchester, we are committed to creating a supportive and inclusive environment where all students can succeed.

We offer:

• The opportunity to lead and shape impactful student support services
• A collaborative and forward-thinking working environment
• Opportunities for professional development and career progression
• A comprehensive benefits package, including generous annual leave and pension scheme

Please note this role is subject to an enhanced DBS check.

The University of Greater Manchester is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Successful applicants will be required to prove their right to work in the UK prior to the commencement of their employment.  

Whilst the University of Greater Manchester is a licensed sponsor, under UK Visas and Immigration (UKVI) not all roles are eligible for visa sponsorship. 

This position may not meet the criteria for a Certificate of Sponsorship (CoS). 

Eligibility will be assessed in line with the Home Office requirements at the time of making the offer.  

For further information, please visit:  https://www.gov.uk/skilled-worker-visa/your-job&nbsp

Closing Date: 21 Jun 2026

Section: Professional Support

Salary: £50,253 to £58,226 per annum